FREQUENTLY ASKED QUESTIONS
Our online store is available 24 hours a day, 7 days a week, for you to browse and order from. We update regularly so check back for new stuff.
If you need to request a custom order, please use the form below.
If you would like more information on an order you have placed or have a concern about an order or item in your order, please file a case with us, again through the My Account section of the website or the form below. You can find your Case History by logging into your account and clicking on Cases.
If you do not have an account, please use the form below. Using the form below, or in the My Account area allows us to better serve you. We try to answer all questions received within 24-48 hours excluding some weekends and holidays.
We can also be reached through the following methods:
For members, the BEST way to contact us is by submitting a new ticket in your account. Signup is free. After you log in, there will be a tab called Personal Ticket Area. Open a new ticket to submit your issue / question / request. You will be emailed when your ticket has been answered. Our ticket system will help us keep track of all your requests.
For non-members, you can use form below. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, please kindly let us know.
SEND US A MESSAGE
You can log into your account to check order status. Or send us a message & we’ll get in touch as soon as possible. thank you