Ordering From AnimeHentaiShop.com

All prices are listed in USD. We have a variety of payment methods. For your Anime, Manga and More convenience, you can order 24 hours a day, 7 days a week through our secure online store here at AnimeHentaiShop.com.

Sign Up for FREE Account! If you have a Google or Facebook account, just login our website with them and a new account will be created for you.

By registering for an account, you agree to our Conditions of Use and Privacy Notice. You must be 18 years or older to use our website or order from us as part of our terms of use. Please read for more details.

Yes, You absolutely can! Please log into your account. There will be a tab called Personal Ticket Area. Open a new ticket to make custom requests. Here you can also upload your files if you have them.

Give us a description of what you are asking for including let us know your requested characters’ names & product version: stickers, stickers ( figure cut ), holographic stickers, wall cloth poster, art canvas, acrylic keychain, photo magnet, bookmark, trading card, tee shirt, laser engraving or other specialty versions.

We will reply promptly. Thank you

Please allow for 1 – 3 business days to process fully in-stock orders. AnimeHentaiShop does not consider the weekends or holidays to be business days. It is possible that it could take a little longer than expected but don’t worry, we’re working hard to get your anime and manga out the door as fast as we can! If there is any delays, you will receive email notification. You can also check order status by logging into your account.

Once your order is shipped, general time for shipping is 1 – 5 business days. Your shipping times may vary depending on your location. We generally ship USPS unless you specify otherwise that you want to pay for FedEX, DHL or UPS Shipping. If you are outside of U.S., shipping times will depend on your country.

*Expedited Processing Fee: If you need it out next business day, there is an extra fee $15 USD for expediated processing of your order. If your order does not get processed and go out next business day, then your expedited processing fee will be refunded back to you. Please contact us when you place your order. We will also give you rates for faster shipping methods for you to choose from.

Yes you can! Please log into your account. There will be a tab called Personal Ticket Area. Open a new ticket to make order cancel request.

So long as the order has not entered our warehouse to be fulfilled you are able to cancel your order from your account’s order overview! A refund will be set up automatically to go back to the original payment source. Please allow for 2-7 business days to process.

No! So what you are seeing is actually an authorization, not a charge. While it does look like a charge, it is done by the system to test if the funds are there. Those drop off within a few business days. The speed of which it does can depend from bank-to-bank. Sometimes there is an overlap of both the authorization AND bill because of this, but the authorization will drop off.

Dang. That’s a bummer! Fortunately it won’t hold back your order. It will be removed from your order and a partial refund will automatically be set up to go back to you. If you paid using a credit/debit card, you will not be charged for the item (remember, if you use a credit/debit card, we don’t charge you until your order is ready to ship out).

Pending fulfillment or shipping means that your order is waiting to be fulfilled! This is our standard status and all orders will generally take this status until they are shipped out. Pending approval means we may need to look at your order on our end of things. Don’t worry! This doesn’t mean anything bad is happening, it can happen for a large variety of reasons. Once we have been able to push it through it will then switch to pending fulfillment!

If you are adding more items, please place a new order. After you placed new order, open a new ticket in Your Account and we will combine the items for shipment. There is also a notes section to write your request (when you place your order). You will only be charged one shipping fee for your combined orders. If you were charged more than one shipping fee, you will be promptly be refunded for the additional shipping fees.

If you need to modify (substitute or remove some items) to an existing order, open a new ticket in Your Account.

It is possible that there was an issue you with your payment method, you would have been sent an automated email informing you how to proceed. However this is time sensitive and if you did not respond in time our system automatically cancels the orders. Prices are subject to change and we may not be able to honor pricing from those past orders.

This is not an issue because 99.999% of our customers are happy with what they get. For items that are shipped and delivered, all sales are considered final. It may be returned for an exchange if defective, if a replacement is not available a Gift Card or credit will be issued. If you have any issue with your order, please contact us and we will provide amazing service and make it right for you!

Located in your “My Account” section you now have the ability to change your email, shipping and billing address as well as other information.

IMPORTANT! If changing your email address, please check your email. You will receive an email confirmation about the address change. You must confirm the new email before the change can go into effect.

Difference is Stickers ( Figure Cut ) are cut out as figure. Normal stickers are cut generally rectangle shape.

Yes, It will say Stickers or Stickers ( Figure Cut ) in product page so you know. It is either one or the other per product on our website.

Yes, You absolutely can! Please log into your account. There will be a tab called Personal Ticket Area. Open a new ticket to make custom requests.

Smaller size of normal stickers are generally $5 and larger size is generally $12. But it may vary individually.

For other product versions, please contact us.

Yes! We have sold other products such as banners, business cards and other products people want to brand for their own businesses to local businesses and specialty shops. Or people just want stuff they can not get anywhere else, very high quality and great service provided.

Please log into your account. There will be a tab called Personal Ticket Area. Open a new ticket to make custom requests of what you are looking for.

This website is only for adults 18 years or older. Keep that in mind when using this website. That being said, some people want to view ecchi content while others don’t. Our rating system will help both.

To benefit our customers, we have implemented an age rating system for many of our products based on our staff’s knowledge of each title’s content, as well as input from the various anime suppliers.

ALL

Generally acceptable safe for work. No Nudity. Possible mild violence.

ECCHI

Strong violence and strong language. Prevalent Nudity may be contained within the picture. Mild sexual situations may be shown.

HENTAI 18+

Extreme violence, Explicit Nudity, and/or Extreme Language may be contained in the picture. May contain sexually explicit material. Absolutely not for anyone under 18 years of age.

Please note: Ratings used within our system are oftentimes provided by third party. Because of the differences in ratings used by these companies, we have combined their systems, with the descriptions of the ratings listed above. AnimeHentaiShop does not set ratings (except for its own products) and is not responsible for errors, omissions, or inaccurate ratings. These ratings are guidelines only, and are subject to change.

We have customers that love ecchi and others that don’t. To keep everyone happy, there is a switch where you can turn on or off ecchi content.

In order to view or order hentai content, you have to confirm you are 18 years or older and can legally view from your location. By using and ordering from our site, you agree to our Conditions of Use and Privacy Notice.

There is heart next to each item. Clicking on it will save it to your Wishlist. You can access all items saved to your Wishlist in your account.

We have over 10,000 items and growing so this is a very useful tool to know about and use.

Yes. Use Coupon code ANIMEHENTAISHOP for $1 off per item (requires more than one item ordered). For example, if you order $8, $10, $10 and $10 items, they would be $7, $9, $9 and $9 respectively and you would save $4 ($1 off per item x 4 items).

If total is under $25, you can use USPS without tracking number to ship for free (this is stamp with NO tracking number included). If you need tracking number for orders under $25, select shipping option with tracking number.

If total is over $25, you get free shipping with tracking number included.

The value of our site site is not the images you see on the screen but the physical products you can not find or get anywhere else.

The BEST way to contact us is by opening up a new ticket in your account. After you log in, there will be a tab called Personal Ticket Area. Open a new ticket to submit your issue / question / request. You will be emailed when your ticket has been answered.

If you have any other questions that are not in this FAQ or technical issues using our website, please let us know. We will reply promptly. Thank you

Payment, Security and Shipping

Credit Cards accepted at AnimeHentaiShop.com are Mastercard, Visa, American Express, Discover and JCB. Credit cards are billed when the order is shipped, however an authorization (not a charge) will be performed for a minor amount after the order is placed to confirm the card is valid.

If using a prepaid card, please make certain you have at least $2 more than your order total to allow for the minimum authorization.

We accept Google Pay (G Pay) / Apple Pay (payment from Google and Apple). If you want to use Google Pay or Apple Pay, click on their buttons to checkout.

For countries in Europe, we also accept Bancontact (Belgium’s payment method), EPS (Austria’s payment method), giropay (Germany’s payment system), iDEAL (Netherland’s payment method), Sofort (secure bank transfers from Austria, Belgium, Germany, Italy, Netherlands, and Spain), SEPA Direct Debit (European Union), and Przelewy24 (P24) (Poland’s payment method).

We use encryption between your web browser and our servers to encrypt all sensitive data, such as credit card numbers. Immediately following the placement of your order, any credit card data that you store is fully encrypted. This means we do not have any access to your actual card number. Everything is encrypted to make your transaction fully secure.

All saved credit cards on our website are encrypted and stored by our payment processor on their own separate, secured platform and they are not stored on our own servers, for maximum security and protection. We do not have access to any of your credit card details or financial information. Because everything is encrypted and stored elsewhere safely, your transaction is secure.

For U.S. shipping, we currently offer USPS with tracking number and USPS without tracking number. They both ship via USPS First Class Mail, one with tracking number and one without. You will see these two options when you checkout.

Please Note: USPS without tracking number means your order was shipped with a stamp so there is no tracking number included. Please do not contact us asking for the tracking number or expect a tracking number to be included if you choose this option. This is a popular option for stickers when customers don’t want to pay full price for shipping but still want to get reliable shipping. FYI our orders on Mercari go out this way and have proven reliable over 700+ sales there. If you need a tracking number, do not choose this option.

We can also ship USPS Priority, FedEX or UPS. Please contact us with your order number or before you order so we can give you new estimate on shipping.

All international shipments and orders over $25 include a tracking number for shipment.

If you are a domestic customer (U.S) and your order is over $25, USPS shipping with tracking number included is FREE. A FREE Shipping option will appear when you checkout.

If you are a Canadian customer and your order is over $100 (USD), shipping is free.

Some exclusions may apply. You can check the item’s eligibility in the summary box on the item page.

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your account details with any third-party, and we don’t sell your information to others.

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. We follow the Payment Card Industry data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures means that we may ask to verify your identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. For any more info, please contact us.

At AnimeHentaiShop.com we utilize fraud scoring software in order to verify customer orders. The billing address on your order must match your credit card billing address. If software indicates there is a suspicion of fraud, your order may be held for review, or rejected entirely. We reserve the right to decline to ship orders should our fraud scoring indicate potential fraud.

Orders shipping to Canada will be shipped by Canada Post or Federal Express (FedEx). For FedEX. note a surcharge will appear on all Canadian orders. This surcharge covers all taxes, duties, customs and processing fees. Previously these fees were collected by Canada Post and were accompanied by a COD charge to collect them. By moving to pre-collection, the fees will be the same but this collection charge is no longer necessary – so you save on every order with us! Delivery time to Canada after your order completes should be 5-7 business days, excluding holidays.

Canada orders are generally held until all items in the order are in-stock in our warehouse. However, should your order be held up by one or two items for an extended period, we will, at our option and at no additional expense to you, ship all items that are currently available on that order and any other current order to minimize your wait for the products.

Please note that FedEx shipping requires a valid physical shipping address. We can not ship FedEx to PO Boxes. Please visit https://www.fedex.com/ca_english/signaturerelease/ to fill out delivery instructions in case you are unavailable to sign for the package.

*Please be mindful that FedEx IPD picks these shipments up every few days, so even if your order is marked as ‘Fulfilled’ there may be a slight delay in receiving tracking information.

If you are a Canadian customer and your order is over $100 (USD), shipping is free, exclusions apply.

Due to changes in UK tax requirements, AnimeHentaiShop as the exporter is required to collect UK Duty and VAT on all sales to UK customers at the point of sale. As a positive, this means the product will be delivered tax and duty pre-paid to your door without COD collection. In addition, many smaller orders may no longer be subject to VAT.

More information on this change is available at https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021

When you place an order a duty/tax/fees deposit amount will be calculated. Please note that this amount will include a small payment handling fee. This is the Duty and VAT estimate provided to us, and should be accurate. If for some reason the VAT amount is in error, we will contact you to let you know why and address any difference.

International shipments (excluding Canada) are sent via our shipping partners.

International orders are held until all of the items in the order are in-stock in our warehouse. In situations when an international order has been held up by one or two items for several months, we will, at our option, ship the items that are currently available on that order and any other current orders to the customer without a partial shipping fee. Items will ship in the same box, to minimize customs charges.

Shipping companies may charge a fee for delivering your package to a foreign country. Such fees, taxes, and customs duties are not included in our shipping price, and are your responsibility. We will not be responsible for seized shipments, and cannot provide refunds for seized products. Please check to make sure you are in compliance with all local laws if you are ordering an adult product(s).

Absolutely You Can! However (there’s always a but), be mindful that our credit card scoring system might flag your order as fraud and you may need to confirm some additional information and your order might be delayed until the issue is resolved. Our Anime-zing International Customers might have to provide some additional documents as the credit card scoring is different by country in our system.

The delivery times advertised at check-out are based on information from the delivery services. They are not guaranteed dates, but instead are estimates given by the postal service. It’s possible that they may be taking longer than expected for a variety of reasons. If you feel that your package may be lost, please contact your local post office to see if they have more information.

You will get email the day your order ships. Please contact us for help after waiting reasonable amount of time for delivery which is usually about a week for U.S. shipment. You will get your order or you will receive refund or reshipment at your request.

That’s not good! It’s always upsetting when that happens. You will get your order or you will receive refund or reshipment at your request. Please contact us for help.

You will also want to contact the shipping carrier for more information as we cannot see further than the tracking number. Claims can take up to 30 days for domestic shipments and 45 days for international shipments to be fully investigated by the shipping carrier. If you are still unable to locate your package after contacting the shipping carrier, please contact us and our Customer Care Team will assist you.

Order issues for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

If you contact us the same day that the package was marked as delivered, at our discretion we may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.

Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed within 30 days from the last checkpoint.

At AnimeHentaiShop.com we try hard to process all in-stock orders immediately. However, if you ordered product that was out of stock at the time of ordering, we will ship it priority when the product arrives. We ship only collector grade products, at order processing if we find your items were not collector quality, we will order new ones and then will ship your order promptly and using priority shipping when the product arrives.